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Our team has 25+ years experience helping companies improve their customer experience. Our network of more than one million evaluators will gather real-time insights while visiting your locations, shopping your website, or interacting with your team over the phone.
See what your customers experience in-store, online, and by phone. Whether it's customer service, selling skills, product availability, suspected theft, or compliance with your policies, we'll tell you exactly how your business performs—through the eyes of your customer.
Curious about what your competitors are up to? Let us be your eyes and ears so you can transform that knowledge into strategies that give you the edge.
Get the independent validation you need to reward your team members and managers for a job well done, and to guide them toward improvement.
We offer comprehensive customer satisfaction surveys to help you gain deeper insights into your customers' experiences and needs. You’ll be able to analyze the data to identify patterns and trends to improve your products, services, customer service, and business operations.
Our Online Reputation Management (ORM) solution helps you manage your online reviews, maintain accurate listings, and build trust across multiple platforms from one user-friendly system. You’ll be able to maintain consistency across your entire online presence, ensuring your business stays on top of its reputation.
Your customer experience is best served when you bundle all three solutions. Mystery shopping offers in-depth, unbiased insights into your operations, customer surveys offer real consumer feedback, while ORM provides a comprehensive view of your customer experience from online reviews. For best results, bundle and boost your CX today.
Based on your industry, total budget and learning needs, build a program that works for you.
Use one of our standardized mystery shop forms or create a totally custom questionnaire.
Enter your business locations, phone numbers, and/or websites that need to be evaluated.
After your mystery shop is complete, review detailed reports and compare results over time.
CustomerOptix boasts a panel of over one million independent evaluators throughout the United States, all of whom have provided extensive demographic information. We carefully match shoppers to projects based on factors such as the quality of their past work for us, their proximity to the job location, and the general profile of the target customer.
You can add up to five questions of your choice at no additional fee. Questions can be formatted as yes/no, multiple choice, or open-ended.
Once we begin inviting shoppers to take the survey, you’ll receive each survey immediately after it’s submitted by each shopper and it has been reviewed by our quality assurance team.
Get in touch with our team to learn how mystery shopping can help your small business gain a competitive edge by winning on experience.
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