Our team has 20+ years experience building scalable mystery shopping programs across the country. Our network of evaluators will gather real-time insights while visiting your brick and mortar locations, shopping your website or interacting with your team over the phone.
See what your customers see in-store, online, and by phone. Mystery shoppers will evaluate your business locations on whatever aspects are most important to you—from cleanliness to call wait times.
Understand your competition from the eyes of your customers to ensure your small business is differentiated—and wins on experience.
No business can succeed without great employees. Get the independent validation you need to reward employees for a job well done or to coach them on how to do better.
Based on your industry, total budget and learning needs, build a program that works for you.
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter your business locations, phone numbers and/or websites that need to be evaluated.
After your mystery shop is complete, review detailed reports and compare results over time.
CustomerOptix boasts a panel of almost one million independent shoppers throughout the United States, all of whom have provided extensive demographic information. We carefully match shoppers to projects based on factors such as the quality of their past work for us, their proximity to the job location, and the general profile of the target customer.
You can add up to five questions of your choice at no additional fee. Questions can be formatted as yes/no, multiple choice, or open-ended.
Once we begin inviting shoppers to take the survey, you’ll receive each survey immediately after it’s submitted by each shopper and it has been reviewed by our quality assurance team.
Get in touch with our team to learn how mystery shopping can help your small business gain a competitive edge by winning on experience.