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FAQs

General

What if I have questions or need help?

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Do you require a contract, a commitment for a specific length of time, or a minimum spend?

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Do I have to create an account?

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How do I cancel my recurring order?

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What payment methods are accepted?

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When will I be charged for my recurring order?

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Secret Shopping

How quickly will I receive my reports?

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Who performs the evaluations?

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What type of quality assurance is performed before the reports are sent?

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How do I know the shoppers actually visit/call my locations?

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Can I customize the survey questionnaire?

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Can I use my own questionnaire?

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How do I specify the locations I need shopped?

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How often can my locations be shopped?

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Do I have to re-enter my locations every time I place an order?

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Can the reports be sent to more than one person at the same time?

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Is any summary/roll-up reporting provided?

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Do you require a contract, a commitment for a specific length of time, or a minimum spend?

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Do I have to create an account?

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How are the shoppers coached on the requirements of my program?

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Customer Surveys

What if I have questions or need help?

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How do I invite customers to take my survey?

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How quickly will I receive my reports?

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When will I be charged for my order?

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What payment methods are accepted?

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How do I change my order from monthly to annual?

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What type of QA is performed before the reports are sent?

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Can I customize the survey questionnaire?

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Can I use my own questionnaire?

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How do I specify the locations I need shopped?

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What if a customer doesn't complete the entire survey?

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Do I have to re-enter my locations every time I place an order?

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Can the reports be sent to more than one person at a time?

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Is any summary/roll-up reporting provided?

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Resources Headline

Insights, case-studies, and articles show how secret shopping can help your company and small business stand out. Examples of different use cases demonstrate secret shopping can be a smart investment across a wide range of applications.