Retail
Elevate your retail business with mystery shopping
CustomerOptix provides tailored mystery shopping programs to elevate your customer experience for your retail business. By receiving objective feedback from mystery shoppers, retail businesses can gain insights into the strengths and weaknesses of their operations and make data-driven decisions to improve customer satisfaction and loyalty.
Set up your program in under 10 minutes
No contracts or minimums required
Prices starting at just $45
If you don’t get value from each evaluation, you don't pay.
The Problem
Every day you're not monitoring customer experience is another day you're losing sales
Your retail business lives and dies on customer experience and repeat visits. One rude sales associate, one messy store display, one slow checkout process—and suddenly you're dealing with negative reviews, lost customers, and shoppers who never come back. Without systematic monitoring across all locations, you're gambling with your reputation every single day.
The Solution
Know exactly what every customer experiences at every store
CustomerOptix sends trained mystery shoppers to your stores as regular customers. They evaluate everything from initial greetings to checkout interactions, giving you the unbiased feedback you need to maintain standards and protect your reputation across every touchpoint.
“We chose CustomerOptix because of their reputation for providing high-quality, reliable data. Their comprehensive approach, which includes mystery shopping, evaluator feedback, and detailed reporting, was particularly appealing to us. We were confident that their program would help us identify and address the inconsistencies in our service and provide us with valuable insights into our customers' experiences.”
Justin BaribaultAmanda Torgerson
Director of Operations
Turn every customer interaction into a competitive advantage
In retail, customers make decisions based on service quality and store experience. One poor interaction with sales staff or checkout process can send customers straight to your competitors. We help you identify and strengthen the touchpoints that drive sales and build customer loyalty.
Improving Customer Service
A secret shopper can evaluate the level of customer service provided by sales associates and help identify areas for improvement. This can include evaluating the responsiveness and helpfulness of associates, the cleanliness of the store, the speed of checkout, and the ease of the return process.
Monitoring Competitors
Retailers can use secret shoppers to gather information about competitor stores and their products, services, and pricing. This information can be used to inform the retailer's own business strategies.
Evaluating Store Operations
Secret shoppers can be used to evaluate store operations, such as the effectiveness of in-store displays, the availability of products, and the accuracy of pricing.
How it works
Build your program
Based on your industry, total budget and learning needs, build a program that works for you.
Choose questions
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter locations
Enter your business locations, phone numbers and/or websites that need to be evaluated.
Review findings
After your mystery shop is complete, review detailed reports and compare results over time.
FAQs
When will I be charged for my recurring order?
Credit cards will be billed five days before the first of the month for all recurring orders.
What payment methods are accepted?
We accept all major credit cards.
What if I have questions or need help?
First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.
How do I cancel my recurring order?
To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.
Do you require a contract a commitment for a specific length of time or a minimum spend?
No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.
Do I have to create an account?
No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.
Ready to enhance your retail experience?
Stop wondering about the customer experience at your stores when you're not there. Join 500+ multi-location business owners who trust CustomerOptix to maintain standards and drive sales performance.