Restaurants
Enhance your dining experience with mystery shopping
CustomerOptix specializes in delivering tailored mystery shopping for restaurants to improve overall operations, increase customer satisfaction, and drive growth. Our clients include QSR, fast casual, family, bars, and fine dining restaurants.
Set up your program in under 10 minutes
No contracts or minimums required
Prices starting at just $45
If you don’t get value from each evaluation, you don't pay.
The Problem
Every day you're not monitoring dining experience is another day you're losing customers
Your restaurant business lives and dies on customer experience and repeat visits. One slow server, one cold meal, one dirty table—and suddenly you're dealing with negative reviews, lost customers, and diners who never come back. Without systematic monitoring across all locations, you're gambling with your reputation every single day.
The Solution
Know exactly what every customer experiences at every location
CustomerOptix sends trained mystery shoppers to your restaurants as regular diners. They evaluate everything from initial greetings to final check presentation, giving you the unbiased feedback you need to maintain standards and protect your reputation across every touchpoint.
“Guest feedback is at its highest level of satisfaction to date as shown by the increase in sales, online reviews, and positive social media exposure. These results are to be accredited in large part to our continued partnership with CustomerOptix, whose professionalism and dedication to its customer satisfaction have made monitoring the consistency of our steps of service application, a very effective tool.”
Diego OppoAmanda Torgerson
Director of Training
Turn every dining experience into a competitive advantage
In restaurants, customers make decisions based on food quality, service, and atmosphere. One poor experience with slow service or inconsistent food can send diners straight to your competitors and damage your online reputation. We help you identify and strengthen the touchpoints that create memorable dining experiences and drive customer loyalty.
Identify Areas of Improvement
The mystery shoppers gather insights on various aspects of the customer experience, including the greeting and seating process, menu presentation, food and beverage quality, speed of service, and overall cleanliness.
Improve Carryout Experience Online
Mystery shopping can also be used by restaurants to evaluate and improve the online ordering experience, assuring that your customers receive the same level of care and quality that they do when they visit you in person.
Ensure Bartender Compliance
Mystery shopping can be utilized to ensure that staff are adhering to both company standards and state law.
How it works
Build your program
Based on your industry, total budget and learning needs, build a program that works for you.
Choose questions
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter locations
Enter your business locations, phone numbers and/or websites that need to be evaluated.
Review findings
After your mystery shop is complete, review detailed reports and compare results over time.
FAQs
When will I be charged for my recurring order?
Credit cards will be billed five days before the first of the month for all recurring orders.
What payment methods are accepted?
We accept all major credit cards.
What if I have questions or need help?
First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.
How do I cancel my recurring order?
To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.
Do you require a contract a commitment for a specific length of time or a minimum spend?
No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.
Do I have to create an account?
No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.
Ready to elevate your restaurant experience?
Stop wondering about the dining experience at your locations when you're not there. Join 500+ multi-location business owners who trust CustomerOptix to maintain standards and drive customer satisfaction.