True Grit Hospitality needed to ensure consistent service quality across multiple restaurant locations without being physically present at each one.
Using CustomerOptix, True Grit was able to evaluate service standards, cleanliness, and food quality monthly at all locations, identifying staff training gaps and compliance issues - identifying staff training gaps, improved customer satisfaction scores by 28%, and maintained consistent brand standards across all properties.
“CustomerOptix became our eyes and ears at every location. We can now confidently maintain our standards even as we grow."
Restaurant Owner, True Grit Hospitality
