Property Management
Maintain consistent tenant satisfaction across every property
Mystery shopping for property management companies who need to ensure professional service and property standards across multiple locations. Get enterprise-grade insights without enterprise contracts.
Set up your program in under 10 minutes
No contracts or minimums required
Prices starting at $45
If you don’t get value from each evaluation, you don't pay.
The Problem
Every day you're not monitoring tenant satisfaction is another day you're losing prospects
Your property management business lives and dies on tenant retention and positive referrals. One poor leasing experience, one unresponsive maintenance request, one unprofessional interaction—and suddenly you're dealing with negative reviews, lost prospects, and tenants who never renew. Without systematic monitoring across all properties, you're gambling with your reputation every single day.
The Solution
Know exactly what every prospect and tenant experiences at every property
CustomerOptix sends trained mystery shoppers to your properties as regular prospects and tenants. They evaluate everything from initial leasing interactions to maintenance response times, giving you the unbiased feedback you need to maintain standards and protect your reputation across every touchpoint.
"The CustomerOptix team was hugely valuable in helping us achieve custom mystery shops of locations ranging from densely populated to rural areas. The team was extremely communicative and flexible, and their consultative help made the project go wonderfully. The results looked amazing and we couldn't be happier"
Amanda Torgerson
Datassential
Turn every tenant interaction into a competitive advantage
In property management, tenant retention depends on consistent service across all your properties. One poor experience with leasing staff or maintenance issues can send prospects straight to your competitors. We help you identify and strengthen the touchpoints that build tenant loyalty and drive referrals.
Tenant Experience Evaluation
Evaluate how prospective tenants experience your leasing process, from initial contact to lease signing. Our mystery shoppers assess staff professionalism, property presentation, response times, and adherence to fair housing practices.
Property Condition Assessment
Secret shoppers inspect common areas, amenities, and unit condition to ensure maintenance standards are being met. This includes evaluating cleanliness, safety measures, and the overall tenant experience across all your properties.
Competitive Intelligence
Gather information about competitor properties, pricing strategies, and service offerings. This helps you understand your market position and identify opportunities to differentiate your properties and improve tenant retention.
How it works
Build your program
Based on your industry, total budget and learning needs, build a program that works for you.
Choose questions
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter locations
Enter your business locations, phone numbers and/or websites that need to be evaluated.
Review findings
After your mystery shop is complete, review detailed reports and compare results over time.
FAQs
When will I be charged for my recurring order?
Credit cards will be billed five days before the first of the month for all recurring orders.
What payment methods are accepted?
We accept all major credit cards.
What if I have questions or need help?
First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.
How do I cancel my recurring order?
To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.
Do you require a contract a commitment for a specific length of time or a minimum spend?
No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.
Do I have to create an account?
No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.
Ready to know what tenants really experience?
Stop wondering about service quality at your properties when you're not there. Join 500+ multi-location business owners who trust CustomerOptix to maintain standards and drive tenant satisfaction.