Automotive
Your reputation rides on every customer interaction
Mystery shopping for automotive businesses who can't afford to lose customers to inconsistent service. Get enterprise-grade insights without enterprise contracts.
Set up your program in under 10 minutes
No contracts or minimums required
Prices starting at just $25
If you don’t get value from each evaluation, you don't pay.
The Problem
Every day you're not monitoring service quality is another day you're losing customers
Your automotive business lives and dies on customer experience. One pushy salesperson, one dirty service bay, one rude interaction—and suddenly you're dealing with negative reviews, lost referrals, and customers who never come back. Without systematic monitoring across all locations, you're gambling with your reputation every single day.
The Solution
Know exactly what every customer experiences at every location
CustomerOptix sends trained mystery shoppers to your locations as regular customers. They evaluate everything from initial greetings to final handoffs, giving you the unbiased feedback you need to maintain standards and protect your reputation across every touchpoint.
"The CustomerOptix team was hugely valuable in helping us achieve custom mystery shops of locations ranging from densely populated to rural areas. The team was extremely communicative and flexible, and their consultative help made the project go wonderfully. The results looked amazing and we couldn't be happier"
Amanda Torgerson
Datassential
Turn every touchpoint into a competitive advantage
In automotive, customers make buying decisions based on trust. One bad interaction can send them straight to your competitor down the street. We help you identify and eliminate the friction points that kill deals before they happen.
Improving Customer Service
Mystery shopping evaluates your sales team's communication skills, product knowledge, and customer experience from walk-in to handshake. Identify training gaps before they cost you sales.
Evaluating Sales Techniques
Mystery shopping evaluates your sales team's communication skills, product knowledge, and customer experience from walk-in to handshake. Identify training gaps before they cost you sales.
Measuring Compliance with Company Policies
Mystery shopping evaluates your sales team's communication skills, product knowledge, and customer experience from walk-in to handshake. Identify training gaps before they cost you sales.
How it works
Build your program
Based on your industry, total budget and learning needs, build a program that works for you.
Choose questions
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter locations
Enter your business locations, phone numbers and/or websites that need to be evaluated.
Review findings
After your mystery shop is complete, review detailed reports and compare results over time.
FAQs
When will I be charged for my recurring order?
Credit cards will be billed five days before the first of the month for all recurring orders.
What payment methods are accepted?
We accept all major credit cards.
What if I have questions or need help?
First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.
How do I cancel my recurring order?
To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.
Do you require a contract a commitment for a specific length of time or a minimum spend?
No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.
Do I have to create an account?
No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.
Don't let inconsistent service sabotage another deal
Every day without proper monitoring is revenue walking out your door. Join automotive businesses who use CustomerOptix to turn every location into their best location.