Secret Shopping, Transparent Prices

CustomerOptix provides in depth evaluations on your business's performance, exceptional service, and competitive prices. And, we GUARANTEE that you will get value from each evaluation — or you don't pay.

Select your industry

Leveraging IntelliShop's 25 years of experience assisting companies like Disney, Apple, Amazon, and more with understanding and enhancing their customer experience, CustomerOptix offers custom tailored evaluation questionnaires specifically designed for small businesses. Simply select your industry to get started on improving your CX.

Select your industry

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See how True Grit Hospitality solved their visibility problem

True Grit Hospitality needed to ensure consistent service quality across multiple restaurant locations without being physically present at each one.

Using CustomerOptix, True Grit was able to evaluate service standards, cleanliness, and food quality monthly at all locations, identifying staff training gaps and compliance issues - identifying staff training gaps, improved customer satisfaction scores by 28%, and maintained consistent brand standards across all properties.

“CustomerOptix became our eyes and ears at every location. We can now confidently maintain our standards even as we grow."

Restaurant Owner, True Grit Hospitality

Peace of mind is minutes away

Set up your account

Tell us about your locations and what you want to monitor. Choose from our proven evaluation criteria or customize your own.

We visit as regular customers

Our network of 1M+ trained evaluators visit all your locations as regular customers and report back with detailed observations.

Get comprehensive insights

Receive detailed reports from every location every month or whenever you want — not just the ones you can personally visit.

See for yourself

FAQs

When will I be charged for my recurring order?

Credit cards will be billed five days before the first of the month for all recurring orders.

What payment methods are accepted?

We accept all major credit cards.

What if I have questions or need help?

First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.

How do I cancel my recurring order?

To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.

Do you require a contract a commitment for a specific length of time or a minimum spend?

No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.

Do I have to create an account?

No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.

Ready to stop flying blind?

Stop wondering what's happening at your locations when you're not there. Join 500+ multi-location business owners who trust CustomerOptix to maintain standards and drive growth.

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