Self-Storage
Optimize occupancy rates with mystery shopping
CustomerOptix helps self-storage businesses improve customer experience and drive occupancy rates. Our mystery shoppers evaluate sales processes, facility conditions, and service quality to help you maintain high standards across all locations.
Set up your program in under 10 minutes
No contracts or minimums required
Prices starting at just $45
If you don’t get value from each evaluation, you don't pay.
The Problem
Every day you're not monitoring customer experience is another day you're losing business
Your self-storage business lives and dies on customer trust and convenience. One pushy salesperson, one dirty facility, one security concern—and suddenly you're dealing with negative reviews, lost prospects, and customers who never recommend you. Without systematic monitoring across all locations, you're gambling with your reputation every single day.
The Solution
Know exactly what every customer experiences at every facility
CustomerOptix sends trained mystery shoppers to your facilities as regular customers. They evaluate everything from initial sales interactions to facility cleanliness and security, giving you the unbiased feedback you need to maintain standards and protect your reputation across every touchpoint.
"The CustomerOptix team was hugely valuable in helping us achieve custom mystery shops of locations ranging from densely populated to rural areas. The team was extremely communicative and flexible, and their consultative help made the project go wonderfully. The results looked amazing and we couldn't be happier"
Amanda Torgerson
Datassential
Turn every customer interaction into a competitive advantage
In self-storage, customers make decisions based on trust and convenience. One poor experience with availability presentation or facility cleanliness can send prospects straight to your competitors. We help you identify and strengthen the touchpoints that close deals and build customer confidence.
Customer Service Evaluation
A self-storage company can use secret shopper programs to evaluate the quality of customer service provided by their employees. The secret shopper can provide feedback on the employees' communication skills, responsiveness, and overall demeanor.
Unit Condition Assessment
The secret shopper can inspect the storage units to determine their condition and report any issues such as cleanliness, maintenance needs, and security concerns. This information can help the company improve its maintenance processes and maintain high standards for its customers.
Competitive Intelligence
A self-storage company can use secret shoppers to gather information about their competitors and market conditions. This information can help the company make informed decisions about pricing, promotions, and product offerings.
How it works
Build your program
Based on your industry, total budget and learning needs, build a program that works for you.
Choose questions
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter locations
Enter your business locations, phone numbers and/or websites that need to be evaluated.
Review findings
After your mystery shop is complete, review detailed reports and compare results over time.
FAQs
When will I be charged for my recurring order?
Credit cards will be billed five days before the first of the month for all recurring orders.
What payment methods are accepted?
We accept all major credit cards.
What if I have questions or need help?
First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.
How do I cancel my recurring order?
To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.
Do you require a contract a commitment for a specific length of time or a minimum spend?
No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.
Do I have to create an account?
No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.
Ready to optimize your self-storage operations?
Stop wondering about the customer experience at your facilities when you're not there. Join 500+ multi-location business owners who trust CustomerOptix to maintain standards and drive occupancy rates.