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Customer Engagement

How to Win Hearts (and Sales) with Value-Add Messaging

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This new Summary Dashboard is designed to put critical insights at your fingertips and offer flexibility for further analysis through the exportable CSV files, and by offering trended and portfolio-level data, it’s the perfect complement to the individual CustomerOptix mystery shop reports you’ve come to know and love!

A Guide to Your CustomerOptix Summary Dashboard

AI Customer Service

The Pros & Cons of AI Customer Service for CX

Improve Your Restaurant Customer Journey with These 5 Steps

CX FOR CREDIT UNIONS

Cash In on Better Credit Union Member Experience

Small Business CX

5 Best Practices of Better Customer Communication

MYSTERY SHOPPING

Mystery Shopping Helps Small Businesses Deliver Better Customer Experiences

Mystery Shopping Guide

Mystery Shopping: How IntelliShop and CustomerOptix Deliver CX Clarity at Any Scale

Why Mystery Shopping is a Smart Investment for Small Businesses

MYSTERY SHOPPING

Top 10 Myths About Mystery Shopping

The Importance of Objective Feedback: How Mystery Shopping Can Help Your Company

Restaurant Mystery Shop

Prep Matters for Your Restaurant Mystery Shop Checklist

Mystery Shopping for Small Business

How Mystery Shopping Can Help Small Businesses Stand Out from Competitors

GUEST EXPERIENCE

3 Tips to Improve Your Short-Term Rental Guest Experience

Why Employee Engagement Matters for Small Businesses

Retail Mystery Shop

Shop for Insights with a Retail Mystery Shop

CUSTOMER SERVICE

How to Measure Customer Service Experience (Without Guessing)

CX for Small Businesses

Customer Service vs. Customer Experience: Why You Need Both

Small Business CX

Make a Big Impact on Small Business Day—and Beyond

Creating a Clear Business Identity with a Brand Assessment

Small Business Marketing

Open For Business: A Guide to Small Business Marketing

Lead Generation Strategy: From Scarcity to Business Abundance

Your Customer Experience Could Make or Break Your B2C Brand—Here's How to Nail It

Customer Experience Insights

Your Quickstart Guide to Customer Experience Insights

Customer Service Reviews

Turn Poor Customer Service Reviews Into Growth

Small Business CX

Strategies in Self-Service for Small Businesses

Restaurant Staff Performance

How Restaurant Staff Performance Affects Your Brand

Online Customer Experience

CX Evaluations Work for Online Shopping Too

Retail Mystery Shop Checklist

Check Your Work with a Retail Mystery Shop Checklist

A Michelin Mindset: Define Your Restaurant Competitive Advantage

Self-Storage Customer Survey

Uncover Hidden Treasure with a Self-Storage Customer Survey

Unlocking Success: Hiring a Secret Shopper for Your Small Business

Improve Customer Experience with This Simple Strategy

CX Evaluator Pays Off

How a Purchase Reimbursement for Your CX Evaluator Pays Off

PATIENT EXPERIENCE

Customer Experience vs. Patient Experience: What’s the Difference?

SOCIAL MEDIA CX

Curate Your Business’s Social Media Experience Like a Pro

Customer Experience Data 101: Boost Your CX

CUSTOMER LOYALTY

10 Ways to Increase Customer Loyalty (Without Lowering Price)

CX for Small Businesses

Online Reputation Management for Small Businesses

CUSTOMER EXPERIENCE

Metrics That Matter: Customer Experience Quality

Learn to Hire a Mystery Shopper with CustomerOptix

CustomerOptix Gives Back

Houston Food Bank: Benefits of a Nonprofit Secret Shopper Program

3 Insider Tips for Small Business Success

CX BEST PRATICES

7 Best Practices for Your Ecommerce Customer Experience

Customer Experience

Use CX to Improve Customer Retention & Sales

Automotive Customer Experience

Shift Your Automotive Customer Experience into High Gear

Student Experience

Student Experience: Enhancing CX for Educational Businesses

Restaurant Customer Survey

Get the Inside Scoop with a Restaurant Customer Survey

Customer Experience

Amplify Your Holiday Shopping Experience

Don’t Drop This Ball: 10 CX Improvement Solutions for 2025

Apartment Customer Survey

A New Lease on Life with an Apartment Customer Survey

Telephone Mystery Shop

Success Is on the Line: Telephone Mystery Shop for a Better CX

Restaurant Mystery Shop

Serve Excellence with a Restaurant Mystery Shop

Self-Storage Mystery Shop

Gain Business Insights with a Self-Storage Mystery Shop

Apartment Secret Shopper

Promote Leasing Success with an Apartment Secret Shopper

Personalized Experience

Elevate Your Customer Journey with a Personalized Experience

Customer Experience

Funny Business: Use Humor for a Better Customer Experience

Customer Experience Strategy

Craft a Recession-Proof Customer Experience Strategy

Customer Reviews

Customer Reviews: Enhancing Your Business in Unexpected Ways

Retail Customer Experience

Boost Retail Customer Experience Before Seasonal Peak Times

Customer Survey

How to Create a Customer Survey that Gets Authentic Results

Did you know small businesses can improve their customer experience by hiring a mystery shopper? Learn why—and how—in this blog.

How to Hire a Mystery Shopper for Your Small Business

Mystery Shopping

How Do Small Businesses Use Mystery Shopping?

Mystery Shopping

How Frequently Should I Shop My Business?

Customer Experience

How In-Store Execution Can Affect Your Retail Customer Experience

Get our guide & improve your customer experience

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