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I created CustomerOptix specifically for the small business owner. We help small businesses evaluate and improve their customer experience and also what their customers think about their companies. This helps to attract and retain more loyal customers, and to win against large competitors.

I remember what it was like when I started my business more than 20 years ago, with just one employee because I thought it would sound more professional if someone other than me answered the phone! In addition to my own experience as a small business owner, I have many friends who are small business owners, so I understand the many challenges, sacrifices, stresses, and time commitments it takes to succeed.

While we’ve been very fortunate that IntelliShop has grown into the premiere customer experience improvement company serving Fortune 1000 companies (in every consumer-facing industry), we know that small businesses can also benefit from our work, but they don’t need the full scope of services, or the costs, contracts or minimum commitments that comes with that.

CustomerOptix uses the expertise we’ve developed at IntelliShop in creating and executing programs for some of the largest companies in the world. We’ve combined that with an easy signup process, no required contracts, and no minimum number of shops or budget, so that small businesses can have access to these valuable services.

Try us out–you can start with just one mystery shop, or just one month of customer feedback surveys, and see what you think. What other service, costing so little, with no ongoing commitment, can offer you the same return on your investment? We guarantee that you will learn more about your customers, and how they experience your company, than with any other service or product you can find.

If you’ve read this far, thank you! Please click here to get started on your journey to making your customers happier and increasing your sales and profit.

Ron Welty
Founder & Chief Client Officer


CustomerOptix helps you improve your customer experience by reporting specific details about what happens wherever your customers interact with your business—whether onsite, on the phone, or online. Get real-time feedback on what your customers experience and think about your company’s service, associates, products, image/appearance, and the overall customer experience.