You can’t be everywhere. We can.

Mystery shopping made simple for small and mid-sized multi-location businesses. Get started in 10 minutes with no contracts, no minimums.

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Trusted by multi-location business operators nationwide

The cost of flying blind is real.

Is service actually consistent?

Each location could be delivering a completely different experience to your customers.

What problems am I missing?

You only hear about issues after customers complain — and by then, the damage is done.

Are we maintaining brand standards?

Your team works hard to deliver great experiences, but maintaining standards across all locations is challenging without being everywhere at once.

Hoping for the best is a thing of the past

With CustomerOptix, you get professional eyes and ears at every location so you know what’s working and you can act on it fast.

The Old Way

Only see what happens when you're physically there

Problems surface as negative reviews, not actionable insights

No systematic way to verify training effectiveness

Mystery shopping was too expensive and inaccessible to non-enterprise businesses

The New Way

1M+ trained mystery shoppers visit as regular customers

Catch and fix issues before they become complaints

Reports from every location, backed by 25+ years experience

Mystery shopping, online reputation management, and customer surveys—all in one place

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Hoping for the best is a thing of the past

CustomerOptix keeps you in control, no matter how many locations you manage.

Improve Customer Experience

Track what’s working—and what’s not—across all your locations.

Understand Your Competition

Compare your performance against industry benchmarks and competitors.

Elevate Your Team’s Performance

Get the insights you need to celebrate great work and provide targeted coaching that helps your entire team excel across every location.

More Ways to Improve Customer Experience

In addition to mystery shopping, you can utilize customer feedback surveys and Online Reputation Management tools to expand your CX efforts.

Customer Surveys

We offer comprehensive customer satisfaction surveys to help you gain deeper insights into your customers' experiences and needs. You’ll be able to analyze the data to identify patterns and trends to improve your products, services, customer service, and business operations.

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Online Reputation Management

Our Online Reputation Management (ORM) solution helps you manage your online reviews, maintain accurate listings, and build trust across multiple platforms from one user-friendly system. You’ll be able to maintain consistency across your entire online presence, ensuring your business stays on top of its reputation.

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Bundle & Boost Your CX

Your customer experience is best served when you bundle all three solutions. Mystery shopping offers in-depth, unbiased insights into your operations, customer surveys offer real consumer feedback, while ORM provides a comprehensive view of your customer experience from online reviews. For best results, bundle and boost your CX today.

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Get started in minutes

Set up your account

Tell us about your locations and what you want to monitor. Choose from our proven evaluation criteria or customize your own.

We visit as regular customers

Our network of 1M+ trained evaluators visit all your locations as regular customers and report back with detailed observations.

Get comprehensive insights

Receive detailed reports from every location every month or whenever you want — not just the ones you can personally visit.

See for yourself

How True Grit Hospitality solved their scaling challenge

True Grit Hospitality needed to ensure consistent service quality across multiple restaurant locations without being physically present at each one.

Using CustomerOptix, True Grit was able to evaluate service standards, cleanliness, and food quality monthly at all locations, identifying staff training gaps and compliance issues - identifying staff training gaps, improved customer satisfaction scores by 28%, and maintained consistent brand standards across all properties.

"Guest feedback is at its highest level of satisfaction to date as shown by the increase in sales online reviews and positive social media exposure."

Diego Oppo, Director of Training True Grit Hospitality

Everything you need to maintain standards across locations

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Resource

A Guide to Your CustomerOptix Summary Dashboard

Guide

Your Quickstart Guide to Customer Experience Insights

Guide

How IntelliShop and CustomerOptix Deliver CX Clarity at Any Scale

Ready to stop flying blind?

Stop wondering what's happening at your locations when you're not there. Join 500+ multi-location business owners who trust CustomerOptix to maintain standards and drive growth.

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