Online Reputation Management
Build a stronger reputation across every location
Stay connected to what customers are saying and respond quickly to build trust at scale. Get real-time alerts and centralized control over your online presence, so you can strengthen your reputation at every location.
Keep all your business information accurate and consistent across every platform, from one central dashboard.
Get notified immediately when new reviews come in, so you can respond quickly and professionally.
Track patterns in your reviews and ratings to discover what's working well and where you can enhance the experience.
Save time while maintaining quality with customizable templates that help you engage customers consistently.
Centralized reputation management at multi-location scale
Traditional reputation management tools were built for single locations or enterprise companies with dedicated marketing teams. Long contracts, high minimums, complex dashboards. CustomerOptix changes that. Get the same comprehensive monitoring and response capabilities – but with the simplicity and pricing that actually works for growing businesses.
Monitor All Your Locations
Start by connecting all your business locations and review platforms. Our system automatically pulls in reviews from Google, Yelp, Facebook, and other major sites where your customers leave feedback. Set up custom alerts so you know immediately when new reviews come in, whether they're positive feedback to celebrate or concerns that need quick attention.
Why Choose Our Online Reputation Management (ORM) Solution?
Our Online Reputation Management platform is designed specifically for businesses with 5 or more locations, making it easier to maintain consistency and accuracy across your online presence. From updating listings to responding to reviews, you can maintain consistency and ensure your business stays on top of its reputation.
Bundle ORM with Mystery Shops and Surveys
Pairing mystery shopping with Online Reputation Management (ORM) provides a comprehensive view of your customer experience. ORM monitors online feedback, while mystery shopping offers in-depth, unbiased insights into on-site operations. This combined approach allows you to capture real-time customer feedback, identify areas for improvement, and proactively address issues, ultimately enhancing both your online reputation and in-store customer experiences.
Choose Your Subscription
Save an additional 10% when you pay in full, no matter which Online Reputation Management subscription you choose.
6-MONTH SUBSCRIPTION
Automatic review response templates
Real-time review notifications
Centralized listing management
Multi-platform monitoring
Customer sentiment analysis
Performance analytics & reporting
12-MONTH SUBSCRIPTION
Automatic review response templates
Real-time review notifications
Centralized listing management
Multi-platform monitoring
Customer sentiment analysis
Performance analytics & reporting
FAQs
When will I be charged for my recurring order?
Credit cards will be billed five days before the first of the month for all recurring orders.
What payment methods are accepted?
We accept all major credit cards.
What if I have questions or need help?
First please read through these FAQs to see if your questions are addressed here. Additional assistance is available by email at help@customeroptix.com.
How do I cancel my recurring order?
To cancel your order please email help@customeroptix.com stating that you wish to cancel along with your name your company name and the email addressed that you registered for your account. If you cancel prior to 5 days before the start of a new month you will not be charged for the new month. If you cancel within 5 days of a new month or within that new month then we will fulfill your survey program for that new month and you will still be charged for it. For example if you cancel on January 20 you will not be charged for February; if you cancel on January 28 you will still have a survey program running in February and will be charged for that. There are no refunds outside of this policy.
Do you require a contract a commitment for a specific length of time or a minimum spend?
No way! We offer recurring monthly and annual subscriptions. When you order an annual subscription you receive a 25% discount off the monthly price! If you are on a monthly plan your survey program continues until you may want to stop and you are charged month-to-month. And if you need a totally custom program we can do that for an additional fee and a 6-month commitment.
Do I have to create an account?
No but if you do you’ll save time if you need to update your information and re-order more easily. Soon you'll also be able to see trending reports in real-time. If you place a one-time order you can check out as a guest without creating an account.
Ready to protect your reputation?
Stop wondering what customers are saying about your locations when you're not monitoring. Join 500+ multi-location business owners who trust CustomerOptix to maintain their reputation and drive growth.